Shipping on Internet Orders

 If you are from outside the Continental U.S., please do not place your order on-line. The shipping charges applied are only for Continental United States. If you are ordering from anywhere else there will be additional shipping charges. Please call, email or fax your order if you are from ouside of the Continantal U.S. You will be notified of the additional amount for shipping and when the order is ready to ship, the rest of the shipping cost will be charged to the credit card originally used. If you have any questions or concerns, please call 1-800-537-2575.

Terms

A minimum deposit of 50% must be sent with order. Visa, MasterCard, Discover or checks are accepted. If payment-in-full accompanies the choir order, Thomas will pay normal shipping charges within the continental United States.This does not include Judicial orders, MiniGrad orders or stock items ordered onlin. All other orders shipping C.O.D. can be paid for with a certified check or money order for balance due plus shipping charges. In stock items ordered on-line are prepaid with a credit card which include shipping charges.

Ohio residents must submit tax exemption certificate with order if sales are tax exempt. Please fax or mail the order with tax exemption certificate.

No changes, cancellations or refunds will be made after the order has been cut.

Credit Cards

To all our customers, we are in PCI compliance, all credit card information is protected. 

Delivery

Orders requiring custom-tailoring normally require 4-6 weeks for production. Approximate delivery schedules are available at time of quotation. Order acknowledgements show approximate date order is scheduled to be shipped. See shipping chart for delivery time. 

Customers are responsible for checking accuracy of order acknowledgement. Customer must notify company immediately of errors or changes.

Returns

Company authorization is required for returns. Company errors will be corrected promptly at no charge. Customer will be charged for alterations for which the company is not responsible. The company assumes no liability for damaged merchandise if not reported within 5 days after delivery.